Client Portal

Use this convenient resource to check appointment availability and request appointments, or to cancel and reschedule as needed. If you don’t have a portal account yet, give us a call for an invite! 423-855-0402 

Click here for client portal


Our forms are listed here for your convenience! 

Feel free to print off any applicable paperwork and bring it with you to save time at your first appointment.

New Patient Intake Packet (pdf)


Financial Counseling Snapshot (pdf)


Answers to Frequently Asked Questions:


How can I schedule my first appointment?

If you are interested in scheduling with one of our counselors, please call or message our office and our intake specialists will be glad to help! The first steps include becoming familiar with what type of counseling you are looking for, and which of our counselors would be the best "fit" for your needs. After that we will assist with financial arrangements, to include verifying any insurance benefits you may have. 

What can I expect at my first appointment?

Answers to frequently asked questions coming soon!

Will my counseling be covered by insurance?

That depends!

For individual counseling sessions, our Licensed Counselors can accept many major health insurance plans, and we are happy to file claims on your behalf. Please note that each behavioral health policy is unique, and there is no way to accurately predict your individual benefits without completing your first session and filing an actual claim. A billable medical diagnosis must be determined, if present. Insurance eligibility, deductibles, and co-payments must also be determined, and often change each calendar year. 


We are normally able to receive feedback from insurance companies within one or two weeks, sometimes sooner. Rest assured that we will work diligently to make full use of each client’s insurance benefits, and our clients will always receive full value for any credits due.

What if I can't make it to my appointment?

If you are unable to make your scheduled appointment, please call our office ASAP so we can offer your appointment time to other clients who may be waiting! Please note that for non-emergency cancellations with less than 24-hours advance notice, a $50 missed appointment fee applies in order to reimburse the counselor for their lost time. Feel free to contact the Practice Manager with any questions.