Answers to Frequently Asked Questions:
How can I schedule my first appointment?
New in 2025, Summit Counseling allows for all new clients to schedule directly online, if you know which counselor you would like to meet with. Click on the link in their bio, or click on the link above, and you will be directed to his or her portal.
If you don't know which counselor would be the best fit for you, that's okay. Please call the office and leave a brief message saying so, and we will return your call within one business day.
What should I bring with me to my first appointment?
If you were successful in all areas within the portal, then you won't need to bring anything more to the first appointment.
If that didn't work, however, please bring your ID and your insurance card (if applicable) for us to copy.
And always feel free to bring along any journals/ notes that you feel may be helpful, as well as a way to take notes.
Can I schedule an appointment on someone else's behalf?
In most cases, our counselors ask adults to schedule their own appointments, however there are exceptions. Please speak with an intake specialist to discuss your specific circumstances.
Will my counseling be covered by insurance?
Yes, but not all counselors are in-network.
Our Licensed Counselors can accept many major health insurance plans, and we are happy to file claims on your behalf. Please note that each behavioral health policy is unique, and there is no way to accurately predict your individual benefits without completing your first session and filing an actual claim. A billable medical diagnosis must be determined, if present. Insurance eligibility, deductibles, and co-payments must also be determined, and often change each calendar year.
We are normally able to receive feedback from insurance companies within one or two weeks, sometimes sooner. Rest assured that we will work diligently to make full use of each client’s insurance benefits if possible, and our clients will always receive full value for any credits due.
What if I can't make it to my appointment?
Prior to your appointment you should receive an automated appointment reminder (if not, please let us know!). Please take note of the day/time of your appointment. If you are unable to make your scheduled appointment, please call our office ASAP so we can offer your appointment time to other clients who may be waiting! There is a great demand on all of our provider’s schedules from established clients, new clients and professional referrals. Every time slot is valuable and can be utilized by someone.
If you do not call the office within 24 hours of your appointment and/or fail to show up as scheduled, a $50 missed appointment fee applies to reimburse the counselor for their lost time and revenue.
Can I pay with my HSA/FSA card?
Our terminal/point of sale is classified as a health care facility, so in most cases, yes!
Can I bring my children with me?
We cannot allow children unsupervised in the lobby for liability reasons, and we strongly recommend finding childcare rather than bringing children with you to your session in order to reduce distraction. Please speak with your counselor or call the office if you have an emergent need/special circumstance. Thank you!